Privacy Policy

1. Introduction

First Coast Home Remodeling & Repair, LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

3. How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

• Providing and managing our remodeling services
• Responding to inquiries and customer support requests
• Processing payments and managing contracts
• Scheduling appointments and project coordination
• Sending project updates and communications
• Marketing our services (with your consent)
• Improving our website and services
• Complying with legal obligations
• Protecting our rights and preventing fraud

4. Information Sharing and Disclosure

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure servers and network infrastructure
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related information may be retained for warranty and legal purposes for up to 7 years after project completion.

7. Your Privacy Rights

8. Marketing Communications

With your consent, we may send you marketing communications about our services, promotions, and industry insights. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Opting out will not affect transactional communications related to our services.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete such information.

11. State-Specific Privacy Rights

12. International Data Transfers

Your information may be processed and stored in the United States or other countries where our service providers operate. By using our services, you consent to the transfer of your information to these locations, which may have different data protection laws than your country of residence.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on our website and indicate the effective date. For material changes, we may provide additional notice through email or prominent website notices.

14. Contact Information